Make sure you agree with our cancellation policy before booking a session. You will have to sign the policy with your intake packet. If you want to get a jump on the paperwork you can fill it out for your appropriate claim type here.

Cancellation policy

(Version 3/17/2023)

Our massage therapists have full schedules and when someone doesn’t show up or cancels with short notice the therapist usually cannot make up that lost income. So even though you might have the best reason in the world, no ill intention or neglect, a short notice cancellation still has a negative financial impact on the therapist. Signing this policy is your agreement to share the burden. The therapist always has the option to waive a fee if appropriate and in general, the more considerate you are, the more room there will be for flexibility.

  • Zero tolerance for No Shows and Ghosting

  • Big Island Massage Network reserves the right to discontinue treatment for any reason including violations of this policy

  • This agreement applies across all offices in the Big Island Massage Network

  1. Cancellations with less that 24 hours notice will be charged a $25 fee, due before the client continues treatments

  2. No-shows with no call or response may result in termination of care. In some cases, when allowed, the therapist may accept a $50 fee to resume treatment

  3. Contact therapist directly for any cancellations or changes. The BIMN administrative office does not handle scheduling

  4. Late arrival will often mean a shorter session. Try to arrive 5 minutes early to be settled and ready to start on time.

  5. Late arrival more that 15 minutes without notifying massage therapist is considered a no-show and the therapist may leave the office

  6. Client is responsible to know how to get to the massage therapist. Do not rely on texts or calls to the massage therapist on short notice, they are likely busy with a client and will not be able to answer. If it is your first time, go early to give yourself plenty of time to find the place. Some of our offices are in rural areas with no cell phone coverage, plan accordingly